WE DELIVER TO VANCOUVER 6 DAYS A WEEK AND TO BURNABY AND NEW WESTMINSTER ONCE A WEEK - within the boundaries shaded ABOVE!
Delivery is free with a $45 minimum purchase. We deliver between 5pm and 8pm. Please read the following information before placing your order...
**We run our own delivery service with all the costs that go along with it! If you love this service and can afford to, please consider adding an optional delivery fee at checkout <3**
We prefer to leave deliveries on door steps or in lobbies if possible. Please note where to leave your delivery when ordering and provide buzzer no. and all relevant info we need to find you!
There was a missing/wrong item! What should I do?
While we work very hard to make sure your delivery arrives perfectly - sometimes we make mistakes. In this instance, please either call the store during opening hours, or email email@example.com with your order no. and we would love to help correct our error! Please do not message our delivery drivers - they are not able to assist you and your message may get lost.
I missed my delivery! What should I do?
To avoid this, please let us know should anything prevent you from receiving your delivery - you can call the store at 604 873 4141 to inform us before 5pm. If you miss your delivery, we may charge a redelivery fee, or alternatively arrange to have you come pick up your order. Please call the store the following day or email firstname.lastname@example.org to follow up should you miss your delivery.
Can you deliver it right to my apartment door?
Yes - however to try and limit our delivery drivers' exposure to others we prefer to avoid elevators and leave your delivery in a lobby or mailroom if possible. When not possible, please provide a buzzer number and any additional information, especially when you live in a weird place! (no judgement some buildings are just confusing!) Otherwise in the "Notes" section please leave instructions on where we can safely leave your delivery. If your building is not following Covid safety guidelines, we request that you collect your order from the main door.
Can I leave a tip?
We employ our drivers on payroll and provide them with guaranteed hours and all the benefits of our store staff. While cash tips are always appreciated - we provide an option to pay an additional delivery fee at checkout should you feel inclined to support us and support our drivers (If you use an accelerated checkout option eg. ShopPay, sometimes you miss this screen! We are working on making it available to all.)
Something doesn't work right on the website...
Oops! We are a small team that has been incredibly busy and some things on the website don't work as well as they should! We have plans to make improvements as soon as possible. Thank you for your patience.
Can I bring my cat to meet you at the door?
Yes! It makes Sara happy :)