Delivery

Delivery is $6 with a $45 minimum purchase.

We deliver between 5pm and 8pm!

There are limited delivery slots each day - if the date you are trying to pick is unavailable, we are most likely full for that time slot! We do not provide same-day delivery.

If you order for Burnaby/New West you may need to order early for availability to be guaranteed.

When ordering, please write in the "Notes" section where to leave your delivery, provide buzzer no. if relevant and all the other information we need to find you! Please be available during the entire delivery window if you need to buzz us into your building, or if you prefer your delivery handed straight to you.

Failure to provide accurate information may result in a missed delivery.

To avoid this, please let us know should anything prevent you from receiving your delivery - you can call the store at 604 873 4141 to inform us before 5pm. If you miss your delivery, we may charge a redelivery fee, or alternatively arrange to have you come pick up your order. Please call the store the following day or email meow@happycatvancouver.com to follow up should you miss your delivery.

Yes - however if we can leave your delivery in a lobby or mailroom it speeds up our route and helps us keep delivery affordable. When not possible, please provide a buzzer number, apartment number and any additional information in the "Notes" section, especially when you live in a place that can be confusing to navigate. Please also leave instructions on where we can safely leave your delivery if you are not home. We do our very best to make contact via buzzer and phone number, please be available throughout the delivery window so we can get your order to you as efficiently as possible.

While we work very hard to make sure your delivery arrives perfectly - we are human and sometimes we make mistakes. In this instance, please either call the store during opening hours, or email meow@happycatvancouver.com with your order no. and we would love to help correct our error!

Please do not message our delivery drivers - they are not able to assist you and your message may get lost.

Yes! It makes Sara happy :)